These Terms & Conditions ("Terms") govern your access to and use of the Alevotech.com website and all related products, services, software, automations, AI systems, communication tools, CRM workflows, and integrations provided by Alevo SYSTEMS LLC ("Company", "we", "our", or "us"). By accessing or using our website or services, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. Company Information
Alevo SYSTEMS LLC
10821 Caladesi Ave
Tampa, Florida 33610
Email: info@alevotech.com
2. Services Provided
Alevotech.com provides AI-powered restaurant automation and business growth solutions, including but not limited to:
- AI voice agents and call automation
- CRM management and workflow automation
- SMS and email marketing automation
- Reputation and review management
- POS and third-party integrations
- Website and ordering automation
- Analytics and operational dashboards
- Customer engagement and loyalty systems
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use our services.
4. User Responsibilities
You agree to:
- Provide accurate information
- Use the services lawfully
- Maintain the confidentiality of your account credentials
- Not misuse, reverse engineer, or exploit our systems
- Obtain all necessary customer consents for SMS, email, and communications
5. AI & Automation Disclaimer
Our services may utilize artificial intelligence, automation systems, machine learning models, and third-party APIs. While we strive for reliability and accuracy, we do not guarantee uninterrupted operation, perfect accuracy, or error-free outputs.
Customers remain responsible for reviewing automated outputs, customer communications, pricing, and order processing.
6. Payments & Billing
All fees, subscriptions, onboarding charges, setup costs, and recurring payments are due according to the selected service agreement. Failure to make timely payments may result in suspension or termination of services. Unless otherwise stated in writing, all payments are non-refundable.
7. Intellectual Property
All software, branding, workflows, automations, dashboards, content, designs, graphics, and technology provided by Alevo SYSTEMS LLC remain our intellectual property unless otherwise agreed in writing. Clients may not copy, resell, distribute, sublicense, or replicate our systems without written authorization.
8. Third-Party Integrations
Our services may integrate with third-party platforms including POS systems, payment processors, CRM platforms, SMS providers, AI providers, delivery systems, and communication services. We are not responsible for outages, interruptions, API limitations, or failures caused by third-party providers.
9. Data & Privacy
By using our services, you acknowledge that certain customer and operational data may be processed to provide automation services. Your use of the website is also governed by our Privacy Policy.
10. Limitation of Liability
To the fullest extent permitted by law, Alevo SYSTEMS LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, data, customers, profits, or business opportunities arising from use of our services.
11. Indemnification
You agree to indemnify and hold harmless Alevo SYSTEMS LLC, its employees, contractors, affiliates, and partners from claims, liabilities, damages, or expenses arising from your misuse of the services or violation of these Terms.
12. Service Availability
We reserve the right to modify, suspend, update, or discontinue any part of our services at any time without prior notice.
13. Termination
We may suspend or terminate access to services if a user violates these Terms, engages in unlawful conduct, abuses the platform, or creates operational or legal risk.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.
15. Changes to Terms
We may update these Terms periodically. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.
16. Contact Information
For legal, support, or compliance inquiries, contact:
Alevo SYSTEMS LLC
Email: info@alevotech.com
This document is provided for general business use and informational purposes only and does not constitute legal advice. You should consult a qualified attorney to ensure compliance with all applicable laws and regulations for your business operations.