Prepared For: ALEVO SYSTEMS LLC
Business Address: 10821 Caladesi Ave, Tampa, Florida 33610
Support Email: info@alevotech.com
Jurisdiction: United States Only
This policy package is designed for ALEVO SYSTEMS LLC, an AI-powered restaurant operations and automation platform serving both restaurant business owners using ALEVO services and restaurant customers interacting with ALEVO-powered systems. ALEVO provides AI voice systems, CRM management, reservations, customer communication automation, analytics, loyalty systems, operational workflows, and marketing automation solutions for restaurants.
1. Platform Relationship Overview
ALEVO SYSTEMS LLC provides software, automation tools, AI voice systems, customer engagement systems, and operational workflow solutions to restaurant businesses.
Restaurant owners are considered ALEVO platform clients.
Restaurant guests and consumers interacting with AI systems, reservation systems, SMS campaigns, websites, or automated communications powered by ALEVO are considered end users or restaurant customers.
2. Privacy Policy (Restaurant Owners & Customers)
ALEVO may collect and process operational, business, and customer-related information in connection with providing services. Information may include:
- Restaurant business information
- Customer names and contact details
- Reservation and order information
- Phone call metadata and recordings where applicable
- CRM and loyalty information
- Email and SMS marketing preferences
- Website usage analytics
ALEVO uses commercially reasonable safeguards to protect information, including password protection, secure systems, role-based permissions, and encrypted technologies where applicable. ALEVO does not sell customer personal information to unrelated third parties.
Restaurant owners remain responsible for obtaining any legally required customer consents related to marketing, communications, or reservations.
3. Restaurant Owner Terms of Service
Restaurant owners using ALEVO services agree to:
- Provide accurate business information
- Comply with applicable marketing and communication laws
- Maintain lawful customer consent practices
- Use the platform responsibly and ethically
Restaurant owners may not:
- Use ALEVO systems for unlawful robocalling or spam
- Transmit fraudulent or misleading communications
- Attempt unauthorized access to ALEVO systems
- Use the platform for illegal marketing practices
ALEVO provides services on an "as-is" and "as-available" basis. While ALEVO strives for high uptime and reliability, uninterrupted service cannot be guaranteed.
4. Customer Communication & Consent Policy
Restaurant customers interacting with ALEVO-powered systems may receive:
- Reservation confirmations
- Order updates
- Loyalty and rewards notifications
- Promotional SMS or email communications
- AI voice interactions
Customers may opt out of marketing communications at any time by:
- Replying STOP to SMS messages
- Using unsubscribe links in emails
- Contacting the restaurant directly
Standard messaging and data rates may apply.
5. AI Voice & Call Disclosure Policy
ALEVO may provide AI-powered phone answering, reservation management, customer support, and workflow automation systems to restaurants. Restaurant customers may interact with artificial intelligence systems during phone calls or automated communications.
Certain jurisdictions may require consent for call recording or monitoring. Restaurant owners are responsible for ensuring proper disclosures where required by law.
6. Email Marketing & SMS Compliance
ALEVO and participating restaurants are expected to comply with applicable U.S. communication laws, including:
- CAN-SPAM requirements
- TCPA requirements
- Florida telemarketing regulations where applicable
Restaurant owners are responsible for maintaining valid opt-in procedures for marketing communications.
7. Data Security & Platform Protection
ALEVO maintains commercially reasonable operational safeguards intended to protect business and customer information. Security measures may include:
- Multi-factor authentication
- Secure API integrations
- Role-based access controls
- Routine backups and monitoring
- Cloud security protections where applicable
ALEVO continuously works to improve platform security, reliability, and operational resilience.
8. Limitation of Liability
ALEVO SYSTEMS LLC shall not be liable for indirect, incidental, consequential, or special damages arising from:
- Platform downtime
- Third-party integration failures
- Carrier delivery failures
- Internet outages
- Restaurant operational misuse
- Customer consent violations by restaurant operators
Restaurant owners remain responsible for their internal business operations, customer consent collection, and lawful marketing practices.
9. Acceptable Use Policy
The ALEVO platform may not be used for:
- Illegal solicitation
- Spam campaigns
- Fraudulent communications
- Harassment or abusive messaging
- Unauthorized robocalling
- Violations of privacy or communication laws
ALEVO reserves the right to suspend or terminate accounts violating these policies.
10. Compliance & Future Readiness
ALEVO SYSTEMS LLC intends to maintain and improve operational compliance and security standards as the platform grows. Future compliance initiatives may include:
- SOC 2 readiness
- Advanced cybersecurity monitoring
- Formal vendor risk management
- Enterprise-grade data handling policies
Legal Disclaimer
This document is intended as a startup-stage operational and compliance framework for ALEVO SYSTEMS LLC. It does not constitute legal advice and should be reviewed by qualified legal counsel before production deployment, enterprise contracting, or large-scale commercial operations.